Zadro Products are warranted to be free of initial defects for material, mechanical, electrical and/or cosmetic workmanship for a period of ninety -  days from the date of purchase.
Should your experience a product defect within the warranty period, please contact our customer service department for prompt replacement of the defective item.
Returns & Exchanges
We understand that ordering online is different than purchasing a product in a store. Online, you are unable to touch, feel, and see the item "live and in person." Should you wish to return or exchange an item, simply contact us within 30 days of receipt. We will provide return instructions to ensure a prompt and accurate refund is issued.
Items must be returned in new, unused, and resalable condition with all original packaging intact. All returned items will be inspected prior to issuing credit. Original shipping costs will be deducted from refund for returns unless the mirror was received defective or damaged. Original shipping costs may be waived if exchanging for another item of same or greater value. Customized orders cannot be returned due to their uniqueness.
In the event of a return, we reserve the right to deduct the actual original shipping cost from the amount refunded to you. Free shipping applies only to merchandise shipped within the 48 contiguous United States.
If your item arrives damaged, please contact us within 5 business days of receipt of your order to ensure refund or exchange. We do not guarantee refund or exchange after 5 business days for items that may have been damaged in shipping, due to requirements set forth by our shipping carriers.
Restocking fees apply only to mirrors with 7x or greater magnification. A restocking fee of $10 will be applied to returns for those items.