Returns must be authorized by sending us a
RETURN AUTHORIZATION REQUEST >>
At Seattle Luxe, we do everything we can to make the return process simple and fast. Simply fill out a RETURN REQUEST. You will receive complete return instructions by email and your RETURN AUTHORIZATION NUMBER. Just follow the instructions. Upon receipt of the merchandise in saleable, new condition, we will issue a refund via the method you used for payment subject to our Return Policy, below.
The most frequent reason for return: "TOO LARGE". Take the time to measure before you buy! Dimensions are given for every product on our website. Remember, the minescule image on the website may not convey the actual size of the product itself - often surprisingly large.
Most merchandise is accepted for refund if returned within 30 days in saleable condition
. Christmas Gifts purchased after November 1st are refundable through the end of January.
ALL RETURNS MUST BE AUTHORIZED:
To obtain prompt authorization fill out this RETURN AUTHORIZATION REQUEST FORM
Returns sent “collect” or without a visible Return Authorization Number (RGA #) will usually be refused. If a non-authorized return is accepted, a $15.00 processing fee will be deducted from the amount refunded.
Returns are acceptable for any reason or no reason but items returned must be in saleable condition. Return item(s) in original packaging. Pack very carefully to avoid damage during shipping. ( UPS and the U.S. Post Office require 2" of packaging between the surrounding box and the merchandise box. )
In most cases we will send to you by email, a UPS return shipping label. You can take the package to a Staples, Office Max, Office Depot, UPS Store, or any other UPS-authorized drop point. Insurance is included. We will deduct our discounted net cost of return shipping from the amount that we refund to you.
If you choose not to use our return shipping label, please call us at 1-800-325-6262 to obtain an alternate RGA number.
If your item was shipped by truck: you are responsible to arrange return shipping with a common carrier (trucking company) such as YRC, Con-Way, Old Dominion, ABF, etc.
Returns from Canada
You are responsible to set up arrange return shipping.
RESTOCKING FEES: A restocking fee is charged for some returned merchandise, including but not limited to the following: Mirrors with magnifications of 7x or greater - $10. Bronze mirrors - $10. TonJon, Nova or Alto mirrors that have the slightest imperfection upon inspection; at our sole discretion. All Samuel Heath products - 10%.
FREE SHIPPING: In the event of a return of merchandise shipped free to you, we reserve the right to deduct the actual original shipping cost from the amount refunded to you. Free shipping applies only to merchandise shipped within the 48 contiguous United States.
No returns for the following:
- All custom-made items, including but not limited to: address plaques, many custom mailboxes, most John Boos products, customized barbecue grills, closeout items, Rasmussen log sets, and custom-made mirrors. Once production has begun for your custom made product it becomes non-refundable. ( Production for address plaques is deemed to have begun at 4 PM daily, Central Time. )
- Hardwired mirrors that have had the wires connected to electrical wiring.
- Replacement parts.
- Any item requiring assembly that has been assembled or partially assembled.
- Closeout or other merchandise where "no returns" is indicated on the ordering page. - There are very few of those.
Exceptions will be made for merchandise found defective upon return or damaged during shipping.
Shipping Exceptions and Charges
REFUSALS, CANCELATIONS and NON-AVAILABILITY: If shipment to you is refused OR if you cancel your order after it is shipped OR if you are unavailable to accept delivery you will be responsible for all or some of the following: Freight charges that we paid to have your order shipped to you, return-freight charges charged to us by the delivering carrier, redelivery charges if any, storage charges if any.
DAMAGED IN SHIPPING: Notify us immediately by filling out THIS FORM. SAVE ALL PACKING MATERIALS and LEAVE BOX AS YOU RECEIVED IT. SAVE all shipping materials until we tell you to discard them or until a UPS or Postal inspector sees the damaged item(s).
TRUCK SHIPMENTS (LTL): Large and heavy items such as barbecue grills and fireplaces are shipped by truck rather than UPS or FedEx.
The trucking company will call you 24 hours in advance of delivery to ensure your availability at the time of delivery. Depending on the delivering carrier, storage charges may apply after 24 or 48 hours if you cannot be reached or otherwise delay delivery. You will be responsible for storage or redelivery charges. If the trucking company is unable to deliver to you after a certain period, differing by trucking company, the shipment will be returned to us in which case you will be responsible for round-trip freight charges. If the trucking company arrives at your location and no one is available to accept delivery and if redelivery is made, you will be responsible for redelivery charges.
Note that driver rules generally prevent the driver from bringing the delivery into your home. Sometimes, however, you can talk the driver into doing so. Sometimes a tip will "grease the wheels."
Gift cards are not redeemable for cash in whole or in part, except by the original purchaser within five days of the original purchase date.