Returns must be authorized by sending us a
RETURN AUTHORIZATION REQUEST >>
At Seattle Luxe, we do everything we can to make the return process simple and fast. Simply fill out a RETURN REQUEST. You will receive complete return instructions by email and your RETURN AUTHORIZATION NUMBER. Just follow the instructions. Upon receipt of the merchandise in saleable, new condition, we will issue a refund via the method you used for payment subject to our Return Policy, below.
The most frequent reason for return: "TOO LARGE". Take the time to measure before you buy! Dimensions are given for every product on our website. Remember, the minescule image on the website may not convey the actual size of the product itself - often surprisingly large.
Most merchandise is accepted within 30 days for refund (minus actual shipping costs) if new, unused, and resaleable, and in itso riginal packaging. Of course if your return is due to our error, we will not charge for shipping.
ALL RETURNS MUST BE AUTHORIZED:
To obtain prompt authorization fill out this RETURN AUTHORIZATION REQUEST FORM
Returns sent "collect" or without a visible Return Authorization Number (RGA #) will usually be refused. If a non-authorized return is accepted, a $15.00 processing fee will be deducted from the amount refunded.
Returns are acceptable for any reason or no reason but items returned must be in saleable condition. Returned item(s) must be in original packaging. Pack very carefully to avoid damage during shipping.
In most cases we will send to you by email, a UPS or FedEx return shipping label. You can take the package to a Staples, Office Max, Office Depot, UPS or FedEx Store, or any other UPS or FedEx authorized drop point. Insurance is included. We will deduct our discounted net cost of return shipping from the amount that we refund to you.
If you choose NOT to use our return shipping label, call us at 1-800-325-6262 to obtain an alternate RGA number.
If your item was shipped by truck: you are responsible to arrange return shipping with a common carrier (trucking company) such as YRC, Con-Way, Old Dominion, ABF, etc. If sent to you on a pallet returned merchandise must be similarly palletized and protected from damage. The customer is responsible for returned merchandise damaged in transit.
Returns from Canada You are responsible to set up arrange return shipping.
RESTOCKING FEES: A restocking fee is charged for some returned merchandise, including but not limited to the following: Mirrors with magnifications of 7x or greater - $10. Bronze mirrors - $10. TonJon, Nova or Alto mirrors that have the slightest imperfection upon inspection; at our sole discretion. All Samuel Heath products - 10%.
FREE SHIPPING: In the event of a return of merchandise shipped free to you, we will deduct the actual original shipping cost from the amount refunded to you. Free shipping applies only to merchandise shipped within the 48 contiguous United States and the District of Columbia.
No returns for the following:
Exceptions will of course be made for merchandise found defective upon return or damaged during shipping to you.
REFUSALS, CANCELATIONS and NON-AVAILABILITY: If shipment to you is refused OR if you cancel your order after it is shipped OR if you are unavailable to accept delivery you will be responsible for all or some of the following: Freight charges that we paid to have your order shipped to you, return-freight charges charged to us by the delivering carrier, redelivery charges if any, storage charges if any.
DAMAGED IN SHIPPING: Notify us immediately by filling out THIS FORM . SAVE ALL PACKING MATERIALS and LEAVE BOX AS YOU RECEIVED IT. SAVE all shipping materials until we tell you to discard them or until the carrier's inspector sees the damaged item(s).
TRUCK SHIPMENTS (LTL): Large and heavy items such as barbecue grills and fireplaces are shipped by truck rather than UPS or FedEx.
The trucking company will call you 24 hours in advance of delivery to make final delivery arrangements. Depending on the delivering carrier, storage charges may apply after 24 or 48 hours if you cannot be reached or otherwise delay delivery. You will be responsible for storage or redelivery charges. If the trucking company is unable to deliver to you after a reasonable period period, usually five days or less, the shipment will be returned to us in which case you will be responsible for round-trip freight charges and storage charges, if any. If the trucking company arrives at your location and no one is available to accept delivery and if redelivery is made, you will be responsible for redelivery charges.
Note that driver rules generally prevent the driver from bringing the delivery into your home. Sometimes, however, you can talk the driver into doing so. Sometimes a tip will "grease the wheels."
Gift cards are not redeemable for cash in whole or in part, except by the original purchaser within five days of the original purchase date.
Seattle Luxe has made every effort to ensure the accuracy of the product information and description. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, Seattle Luxe reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Seattle Luxe reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Seattle Luxe will immediately issue a full refund to your credit card account.